Refund Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase. You may return most items within 30 days of delivery for a full refund, provided they meet the following conditions:

• Items must be unused, unworn, and in their original condition
• Items must have all original tags and labels attached
• Items must be in their original packaging when possible
• Proof of purchase must be provided

2. Non-Returnable Items

The following items are not eligible for return:

• Items that have been worn, washed, or damaged
• Items without original tags or labels
• Items purchased on sale or clearance (unless defective)
• Personalized or custom-made items
• Underwear and intimate apparel (for hygiene reasons)

3. Return Process

To initiate a return:

1. Contact our customer service team at returns@clovaro.com within 30 days of delivery
2. Provide your order number and reason for return
3. Receive a Return Authorization (RA) number
4. Package the item securely with the RA number clearly visible
5. Ship the item back to the address provided

4. Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.

Please note that shipping costs are non-refundable unless the item was defective or we made an error in your order.

5. Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the desired item.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at support@clovaro.com. We will arrange for a replacement or full refund, including return shipping costs.

7. Late or Missing Refunds

If you haven't received your refund within 10 business days, please check your bank account or credit card statement first. If the refund still hasn't appeared, contact your bank or credit card company, as it may take some time for the refund to be posted. If the issue persists, contact us at support@clovaro.com.

8. Return Shipping

Customers are responsible for return shipping costs unless the item was defective or we made an error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be held responsible for items lost in transit.

9. Questions

If you have any questions about our Refund Policy, please contact us at returns@clovaro.com.